Shipping Policy
We’re are working hard to provide the best shipping options for the lowest cost to make your surprise party easy as possible. Every order is carefully packaged, and if you place your order by 3:00 p.m. central time, Monday-Friday we will ship it out the same day!
When your order comes in, it will be processed by our shipping staff, at which time you can follow its status on our Order Status page. You will receive an email with your tracking information once it has shipped.
Available Shipping Methods
We offer up to 3 shipping methods, depending on your location and the products you order.
Standard Shipping With our standard shipping your estimated delivery is within 3-5 days to all parts of the continental states.
Priority Shipping With express shipping you can expect delivery within 2-3 days to all parts of the continental states.
UPS Overnight are our expedited shipping option for selected items. Orders placed using these shipping methods need to be placed before 2 pm CST on a Business Day to get shipped out same day. You can expect delivery within 1 business day for UPS Overnight shipping. (Does NOT include Saturday delivery). Due to DOT transportation laws and for safety reasons, certain items cannot be shipped by air.
Customer Pickup is available to customers in Texas. If you’d like to pick up your order instead of having it delivered, just select Store Pickup instead of shipping while in the shopping cart. Fill out the info and you can schedule a pickup time for your order.
“Free Ground Shipping” Offers
All orders on our website with a cost total over $50 feature an offer for “Free Ground Shipping.” When you order one of these products, you will receive free standard shipping for your order!
Shipping Restrictions
We do not accept website orders from outside the United States, and cannot ship outside the continental US.
Courier Delays
We are not responsible for courier-related delays or items that arrive after the estimated arrival time. Contact the courier for shipping issues. Shipping costs, including priority fees, will not be refunded for a return if there is a delay or the item arrives after the estimated shipping time.